Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSS407007 Mapping and Delivery Guide
Respond to a major non-conformance
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSS407007 - Respond to a major non-conformance |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the skills and knowledge required to lead a response at a team or area level to a major non-conformance which could have severe business impacts.The unit can be applied to subsections of an organisation, such as a team, area or department, or in the case of a small or medium sized enterprise (SME), to the whole organisation. This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and covers the skills required to respond to a situation where people, processes, equipment or systems fail to meet requirements (there is a major non-conformance) for whatever reason, and this will have significant business consequences. The non-conformance may be anywhere in the value stream, not necessarily in the team, department or area which needs to respond. Many teams, departments or areas may need to respond. However, this unit applies to the skills needed to lead a single team, department or area response. This unit is not primarily about identification of the cause of the non-conformance but rather about skills for appropriate responses to contain the situation, including not allowing it to accelerate or cascade. It is also about skills to minimise the adverse consequences while doing what can be done at the team, department or area level to remedy the situation. This unit does not cover the specialist skills required to contain/remediate an emergency non-conformance, such as a fire or explosion. Relevant emergency management skills from other Training Packages should be accessed for these skills.This unit may be also applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence. The collection of performance evidence is best done from a report and/or folio of evidence drawn from: a single project which provides sufficient evidence of the requirements of all the elements and performance criteria multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria. Assessment should use a simulated major non-conformance based on real/realistic incidents which have occurred in that or other industries. Assessment should be run using a ‘war gaming’ model where the simulated non-conformance has a defined start and additional information becomes available as the exercise progresses. This may be a ‘desk top’ exercise and is best run with the team of individuals who would need to respond and may occur in an ‘incident room’ or could be run using digital communication and information. The incident should be progressively elaborated as the exercise progresses, and may, or may not be completed within one day. Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept). Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit. Foundation skills are integral to competent performance of the unit and should not be assessed separately. Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator. The assessor must demonstrate both technical competency and currency. Technical competence can be demonstrated through: relevant VET or other qualification/Statement of Attainment AND/OR relevant workplace experience Currency can be demonstrated through: performing the competency being assessed as part of current employment OR having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months. |
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Prerequisites/co-requisites | |||
Competency Field | Competitive systems and practices |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Define extent and nature of non-conformance |
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Element: Determine priorities and actions |
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Element: Identify information needs |
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Element: Implement response |
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Element: Establish plan to return to normal conformance |
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Element: Conclude and review response |
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